Refund policy

RETURN, REFUND, AND EXCHANGE POLICY:

Returns and Exchanges are only allowed on UNOPENED/UNUSED products purchased through our online store and within 30 days of original purchase date.  Must have NO evidence of tampering.  Returns must be sent to:

SkinRX Online - 361 W Southlake Blvd. Suite 120, Southlake, TX 76092 

The customer is responsible for return shipping costs.  

All Video Consultations, Gift Cards and Treatment Purchases are final sale and cannot be refunded.

Refund requests are issued as a store credit of the original purchase price, less shipping cost.

For products NOT purchased through our online store, please contact the original place of purchase for a refund or exchange.

GIFT CARDS have no additional processing fees, however after 1 year, there is a $5 monthly inactivity fee deducted from the balance. **GIFT CARDS WITH A REMAINING BALANCE OVER $2.50 ARE NONREFUNDABLE AS THEY ARE ALREADY STORE CREDITS**

CANCELLATION POLICY:

Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We will begin to process your order immediately after you click the Submit Order button. Therefore, your order CANNOT BE CANCELLED OR MODIFIED in any way once it has been submitted.